Important information

 Shipping policy

UK

All items are dispached within 1-3 working days.

Basic shipping cost £5.50 – Express 24/48 Royal Mail – delivery aim 3-5 days.

Large or very heavy items cost £7.75 – Express 24/48 Royal Mail – delivery aim 3-5 days.

 Please contact us if you need next day dispatch.

Please note: These delivery times are taken from the Royal Mail website and are an estimate.

INTERNATIONAL DELIVERY

 All items are dispatched within 1-3 working days.

 Europe from £13.50  tracked / signed.  Delivery aim 3 -7 working days from dispatch.

 The rest of of the world from £20  tracked / signed. Delivery aim 5 – 10 working days from dispatch

Please note that tax or custom fees are not charged by Tra$h and the buyer will be expected to pay the correct amount according to country of delivery.

 

 Returns policy

Due to the nature of vintage clothing & homeware, some items may show flaws or signs of wear or use. Any flaw will be described or pictured in each product listing so please take the time to read the description fully to make sure you are happy with your purchase.  

Tra$h is happy to offer refunds on full price online purchases excluding non returnable items such as earrings, lingerie, swimwear, footwear, wigs and sale items.

Please contact us within 24 hours of receiving your order to start the refund process, no refunds will be given past this timeframe. All returns must be dispatched within 2 working days  of a refund confirmation from us. Late refund requests and unsolicited retrurns will not be accepted. 

We do not cover return shipping costs and we don’t refund original shipping costs. It is your responsibility to ensure that the return reaches us safely, You are required to use an insured & tracked shipping service. We are not responsible for any orders that are lost or damaged in the post.

Once your return has been received we will then inspect the item and  process your refund, All refunds will be sent to the original payment method used to pay for the order within 5 working days. You will receive an email confirmation when your refund has been processed.

All items will be inspected on return and must meet the following criteria:

All items must be returned in the same condition as they were recieved and in saleable condition.
All items must not have been worn 
All items must be free of damage, stains or oders 
All items must still be in original packaging and have original tags attached.

 If any items are returned do not meet the given criteria then a return to you, at your cost will be offered and no refund will be given.

 International Returns

All items being returned from outside the UK must clearly mark the customs form with “RETURNED GOODS” to ensure no import tax is charged. As a small business we are unable to absorb these costs and if you fail to label returns correctly you will be liable for any associated duty / customs charges.

If you wish to return an item you need to contact us within 24 hours of receiving your order and return it to us within 48 hrs, the return musy be send by a verified postal serice and be trackable.

Sale Items

All sales are final on discounted items and non-refundable.

In Person Events

All sales at markets, fairs, pop-ups are sold as seen and non-refundable. Please ensure you check your items thoroughly before committing to your purchase.